Privacy policy

Controller: Huis en Tuinmarkt (trading as BoostMyShorts), Postbus 147, 1180 AC Amstelveen, The Netherlands, KvK 34285149. Contact: edwinshelp@live.nl.

What we process and why

• Request form: your name, email, phone/WhatsApp number (optional), country, company name, KvK number and VAT number (optional), your channel or video links, the platforms you chose, your caption link, your brand name and logo (optional), your note and your choices in the form. We use them to give you a quote, set up the service and send invoices (contract; legal duty to keep invoices).
• The service: your videos, the clips we make, the captions and the publishing status per platform. To post, a publishing service (Blotato) connects to the accounts you connected yourself (contract). We never receive your passwords.
• Uploaded videos: if you upload video files with your request, your browser sends them straight to private storage at Cloudflare R2 (not public, not shared). We store the file, its name, size and length, and use it only to make your clips (contract). Only we can open it, with a link that works for 10 minutes.
• Personal preview pages: if we made sample clips from one of your videos, the page shows your first name, the video title and those clips. We count how often the page is opened, a clip is played and a button is clicked — no IP address, no device details, no cookie (legitimate interest: following up on our message).
• Ref codes: a code in a link (for example from one of our own videos) is counted per code, without any personal data.
• Setup after payment: the account names you give per platform, the status of your setup (sent, confirmed, assigned, live), when your setup page expires, when you confirmed, and whether our emails were delivered (contract).
• Payments and invoices: amounts, payment dates and references, your invoices and credit notes, and — for EU businesses outside the Netherlands — the result of the VAT number check in VIES, the European Commission's system (legal duty).
• Cancellation: your email, plan and reason (contract).
• Contact form: your name, email, company and phone/WhatsApp number (optional), subject and message, to answer you (legitimate interest). Kept as long as needed to answer you, at most 12 months.
• Email and WhatsApp: if you contact us, we keep your messages to answer you. WhatsApp is a service of Meta; messages there are also processed by Meta.

How long we keep it

• Personal preview pages: 30 days, then the page and its clips are deleted (only the counters stay).
• Requests that don't become a customer: up to 12 months.
• Customer details: as long as you are a customer. Invoices and credit notes: 7 years (Dutch tax law).
• Uploaded videos: deleted 7 days after we've made your clips, and always within 30 days. If a request isn't paid, after 3 days. Uploads you didn't finish: after 24 hours.

Who processes data for us

• Our hosting provider (website and storage): TODO.
• Cloudflare (R2), for the private storage of videos you upload.
• A publishing service (Blotato) that posts your clips to the accounts you connected.
• An email service, once we use one to send our emails.
• Meta (WhatsApp), only if you message us there.
• Mollie, for payments and the monthly direct debit. We never see your card or bank details.

Cookies

No tracking or advertising cookies and no analytics tools. See the Cookies page.

Your rights

You can ask us to see, correct, delete or hand over your data, or object to its use. Email us. You can also complain to the Autoriteit Persoonsgegevens (the Dutch data protection authority).